Help Center

How can we help you?

Find answers to common questions below, or reach out to our team directly.

Frequently Asked Questions

What is PurePixelz?

PurePixelz is an AI-powered image upscaler that uses advanced Neural Networks to enhance blurry, low-resolution photos into stunning 4K masterpieces without losing quality.

How do credits work?

Our pricing is strictly pay-as-you-go. 1 Credit equals 1 image upscale. Credits never expire, and there are absolutely no hidden subscription fees.

Are my images private?

Yes, 100%. All images are uploaded securely and processed privately. We do not use your personal images to train our AI models.

What file formats are supported?

We currently support PNG, JPG, JPEG, and WEBP formats up to a maximum file size of 10MB per image.

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Need help with an account or billing issue? We usually respond within 24 hours.